FAQ

It is important to know the stages through which your package reaches the recipient's hand after your order, while preparing your package and to prevent possible damages.

Our customers, who will ship from regions and provinces other than the collection of your shipment, send their shipments to our contracted cargo company, with a counter payment, to our address. Your shipments coming to the center go to the operation center of the company we have contracted with after a detailed search and control.

During this transportation, your cargo is transported together with all other cargoes, and in some cases, it is transported by stacking on top of each other. All packages that are prohibited to be transported as content or that are inconvenient to take the flight are returned to the senders.

After the shipments arriving in the receiving country are examined by the customs of the receiving country, they are transported with our contracted cargo companies and delivered to the recipient.

You can send your fragile cargo to abroad with us. But the important point here is that the packaging is done accordingly. Cargo companies have the right not to carry and reject fragile products that are not properly packaged. In addition, even if they accept to carry materials such as glass and porcelain, they can exclude them from the insurance.

If your products are packed in a suitable and sound manner and are suitable for transportation, they can be transported together with other international cargoes.

You must first prepare a Proforma Invoice for the non-paper cargo you will send abroad. In short, the Proforma Invoice is the declaration containing the sender and receiver information, in which all the products and prices in the parcel are written. This document will be reviewed by the customs officials of the country you are sending to and will be used to calculate customs duty. If the Proforma Invoice is declared incompletely, there may be a problem at the customs of the receiving country.

In line with the information you provide, we prepare it on your behalf and send a copy to your e-mail address.

It is the declaration you make in writing to the customs of the recipient country, which should be prepared for international shipments made out of paperwork, including the item and item price information of the content of your shipment. It does not replace the actual invoice, this declaration is accepted by the customs authorities of the receiving country and customs tax is calculated in line with the information and prices written on it.